Privacy Policy

1. Ano ang Data na Kinokolekta Namin

1.1 Personal na Impormasyon

Data	Purpose
Pangalan (full name)	Account identification, delivery coordination
Email address	Account login, notifications, receipts
Phone number	Rider-customer communication, OTP verification
Delivery addresses	Order fulfillment at accurate delivery
Profile photo (optional)	Account personalization

1.2 Location Data

Data	Purpose
Real-time GPS location	Rider matching, delivery tracking, ETA calculation
Delivery coordinates	Distance-based fee calculation
Location history (per order)	Route verification, dispute resolution

Ang location data ay kinokolekta habang gumagamit ng app lamang. Hindi kami nag-ttrack ng location kapag naka-close ang app.

1.3 Transaction Data

Data	Purpose
Order history	Service records, reorder convenience
Payment method (type only)	Transaction processing (COD, GCash, Maya)
Delivery receipts/photos	Order verification, proof of delivery
Ratings at reviews	Quality assurance

Hindi namin sino-store ang credit card numbers, GCash PINs, o Maya passwords. Ang payment processing ay handled ng third-party providers (PayMongo, GCash, Maya).

1.4 Device Information

• Device model at operating system version
• App version
• Push notification tokens (para sa order updates)

1.5 Weather Data

Gumagamit kami ng Open-Meteo (free, open-source weather API) para i-detect ang current weather conditions sa delivery location. Ginagamit ito para sa weather-based surcharge calculation. Walang personal na data ang ibinibigay sa Open-Meteo — coordinates lang ang ginagamit, at naka-cache ito per ~1km grid.

2. Paano Namin Ginagamit ang Iyong Data

• Service Delivery — Rider-customer matching, real-time tracking, fee calculation (distance + weather), order fulfillment
• Buyer Protection System — Pagre-record ng violations para protektahan ang mga riders mula sa bogus orders. Ang violation records ay permanently stored at hindi mabubura.
• Communication — Order updates, delivery status, push notifications, customer support
• Service Improvement — Analytics para ma-improve ang delivery times, pricing, at overall experience
• Legal Compliance — Compliance sa Philippine law at dispute resolution

3. Sino ang May Access sa Iyong Data

Sino	Anong Data	Kailan
Riders	Pangalan, delivery address, phone number	Habang may active delivery lamang
Partner Stores	Order details (items, quantity)	Para ma-prepare ang order
Payment Providers (PayMongo, GCash, Maya)	Transaction amount, reference	Payment processing only
iLoope Admin	Full account data	Dispute resolution, violation investigation

Hindi namin ibinebenta ang iyong personal na data sa kahit sinong third party para sa advertising o marketing purposes.

4. Buyer Protection at Violation Records

Para sa safety ng aming mga riders, ang iLoope ay may Buyer Protection System:

• Lahat ng reported violations (no-claim, no-show, fake orders, payment refusal, abusive behavior) ay permanently recorded sa iyong account.
• Ang violation records ay hindi mabubura kahit mag-request ka ng data deletion — ito ay para sa legitimate interest ng proteksyon ng riders at prevention ng fraud.
• Riders ang nagre-report ng violations. Lahat ng reports ay ini-investigate ng admin team bago mag-apply ang penalty.
• Ang violation data ay visible lamang sa iLoope admin at sa affected rider.

5. Data Security

• Encryption — Lahat ng data transmissions ay encrypted via HTTPS/TLS.
• Authentication — API access ay protected via Laravel Sanctum token-based authentication.
• Access Control — Role-based access control para sa admin, riders, at customers.
• Secure Storage — Server hosted sa Hostinger with regular security updates.
• Limited Rider Access — Hindi na makikita ng riders ang iyong full information pagkatapos ng delivery.

6. Iyong mga Karapatan (RA 10173)

Sa ilalim ng Data Privacy Act of 2012, ikaw ay may karapatan:

• Right to Access — Makita ang lahat ng data na hawak namin tungkol sa iyo.
• Right to Correction — I-update o i-correct ang iyong personal information.
• Right to Erasure — I-request ang deletion ng iyong account at data. Exception: Violation records ay hindi mabubura para sa rider protection.
• Right to Object — I-opt out sa non-essential data processing.
• Right to Data Portability — Kunin ang iyong data sa machine-readable format.
• Right to File a Complaint — Mag-file ng complaint sa National Privacy Commission (NPC) kung naniniwala kang nilabag ang iyong karapatan.

Para mag-exercise ng iyong rights, mag-email sa privacy@iloope.com o gamitin ang Help Center sa app.

7. Data Retention

Data Type	Retention Period
Account information	Hanggang ma-delete ang account
Order history	3 years after last transaction
Location data (per order)	90 days after delivery completion
Delivery photos/receipts	1 year
Violation records	Permanent (forever)
Payment transaction logs	5 years (BIR requirement)

8. Third-Party Services

Gumagamit ang iLoope ng mga sumusunod na third-party services:

• Open-Meteo — Weather data (free, open-source, walang personal data shared)
• Firebase Cloud Messaging — Push notifications
• Google Maps / Geolocator — Location at mapping services
• PayMongo — Payment processing
• OSRM — Route calculation (open-source, walang personal data shared)

Ang bawat third-party service ay may sariling privacy policy. Hindi kami responsible sa kanilang data practices.

9. Children's Privacy

Ang iLoope ay hindi intended para sa mga bata na wala pang 18 taong gulang. Hindi kami intentionally nagkokolekta ng data mula sa minors. Kung nalaman naming may minor na gumamit ng services, ide-delete namin ang account.

10. Changes sa Privacy Policy

Maaari naming i-update ang Privacy Policy na ito paminsan-minsan. Mag-notify kami via app notification at email kung may significant changes. Ang continued use ng iLoope services pagkatapos ng update ay considered acceptance ng revised policy.

11. Contact Us

Para sa mga katanungan tungkol sa privacy:

• Email: privacy@iloope.com
• Website: iloope.com
• NPC Complaints: www.privacy.gov.ph